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Refund Policy

Last updated May 5, 2026

1. 30-day money-back guarantee

UseBullion Trading Technologies stands behind the Service. If you are not satisfied with a new paid subscription (Pro or Elite), you may request a full refund of your most recent charge within 30 days of the order date. This applies to first purchases and to the first renewal after a plan change.

2. Who handles refunds

UseBullion Trading Technologies is the seller of record for all paid subscriptions. Card and bank payments are processed by Flutterwave, our payment service provider. Refunds are approved by UseBullion and returned through Flutterwave to your original payment method. This policy does not affect your statutory rights under applicable consumer law.

3. How to request a refund

  1. Email hello@usebullion.com from the address you used at checkout.
  2. Include your transaction reference (shown on your receipt) and the reason for the request.
  3. We acknowledge every request within 2 business days and, if approved, issue the refund through Flutterwave.

Approved refunds are returned to your original payment method. It typically takes 3–10 business days to appear on your statement, depending on your bank or card issuer. Any applicable sales tax, VAT, or GST is refunded alongside the charge.

4. What is eligible

  • New paid subscriptions within 30 days of the initial charge.
  • Subscription renewals that were clearly unintended and reported promptly (contact us as soon as you notice the charge).
  • Duplicate or accidental charges.
  • Documented service failures where UseBullion was materially unable to deliver the paid feature set.

5. What is generally not eligible

  • Requests made more than 30 days after the charge (outside the money-back window).
  • Charges older than 6 months, which our processor cannot reverse automatically.
  • Accounts terminated by us for breach of the Terms of Service (for example, abuse, fraud, or reselling).
  • Trading losses or missed gains — UseBullion is a risk-management tool, not a guarantee of trading outcomes.

Even outside the standard window, if you have a good-faith concern please still reach out — we review edge cases on their merits.

6. Cancelling future renewals

You can cancel your subscription at any time from Account Settings, or by emailing hello@usebullion.com. Cancellation stops future renewals; you keep access until the end of the current billing period. Cancelling alone does not create a refund — request one using the steps in section 3 if you want the last charge refunded.

7. Chargebacks

Please contact us before opening a chargeback with your bank. Most billing issues are resolved faster and more accurately through the refund process above. Chargebacks may cause your UseBullion account to be suspended pending review.

8. Contact

Billing and refund questions: hello@usebullion.com. All other questions: hello@usebullion.com.